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1. What are your hours of operation?  

Monday – Friday: 9:00am to 6:00pm (BEIJIN)

2. Can I order by phone?  

Yes, orders can be placed over the phone.

You can call us during regular business hours, at +86 731 83753386

If you are calling during non-business hours, please leave your contact

information when prompted. We will contact you on our next business day.

Phone orders and exchange requests may be recorded for training or

order verification purposes.

3. What forms of payments are available?

We accept all major credit cards: Visa, MasterCard, Discover, American

Express and PayPal.Please

Note: We do not accept gift cards at this time. These transactions will

be declined and a hold will be placed on your account for the specified

transaction amount. This hold will typically release on it's own within

5 to 7 business days depending on the issuing credit card company.

4. Is my credit card and personal information secure using your site?

We take your privacy and personal information seriously and use every

precaution necessary to ensure your shopping experience is safe!

Divatress uses the latest Secure Socket Layer (SSL) encryption to keep

your private information and credit card information as secure as

possible. Payment processing is done through Authorize.Net payment

gateway, who is one of the largest and safest payment gateways available

on the internet. From the beginning to the end of your transaction your

credit card account number is never stored in our systems. For more

details and information on our privacy policy, go to the Privacy Policy

link at the bottom of the Divatress homepage.

5. Do you charge sales tax?

We charge sales tax only for orders shipped within the State of Illinois.

As of Jan. 1 2016, the current sales tax rate is 10.25%.

6. How long does it take to ship an order?

Westrive to ship out your order as quickly as possible.

If you place your order by 3pm (CST), most orders will process and ship the same day. In some cases,

it may take 1 to 3 business days or longer to process your

order before being shipped. Some reasons that cause delays in order

shipping are: inaccurate or incomplete shipping or billing information,

your shipping address is a P.O. Box, additional documentation is

required to verify your order, or we are currently out of stock on your

item. If we are out of stock for an item ordered, we will notify you as

soon as possible, either by phone or e-mail. We can only ship to P.O.

boxes if you provide a physical street address. Orders received after

3pm Friday through Sunday will be processed on the following Monday.*Delivery

times are calculated in business days. Weekends are not counted in shipping times.  **

USPS and UPS Surepost shipping times are not guaranteed.  They are only

an estimated time of arrival.  For a guaranteed delivery time, you must

choose UPS Ground service or higher.7. What are the shipping times for expedited shipping?Expedited

shipping options: (Next Day Air, 2nd Day Air, and 3 Day Select) Every

effort will be made to process your order so that it can be shipped with

our next scheduled package pick up.Example: If you place an

order before 3pm CST Monday and choose UPS Next Day Air, your order will

be shipped same day and you can expect your package on Tuesday (2nd Day

Air would arrive Wednesday, 3 Day Select would arrive Thursday). If you

place your order after 3pm CST Monday and choose UPS Next Day Air, your

order will ship on Tuesday and you can expect your package on Wednesday

(2nd Day Air would arrive Thursday, 3 Day Select would arrive Friday).

There is an exception on weekends as UPS does not deliver on the weekends.Example:

If you place your order by 3pm CST on Friday and choose UPS Next Day

Air, you can expect your package on the following Monday (2nd Day Air

would arrive Tuesday, 3 Day Select would arrive Wednesday).

7. What holidays are observed and will this affect shipping of my package?

Observedholidays that we are closed for business are Memorial Day, Independence

Day, Labor Day, Thanksgiving Day, Christmas Day & New Year's Day.

Orders placed on these days will be processed on the next working

business day. In Addition, order deliveries may be delayed on Christmas

Eve and New Year's Eve. Our main carrier, UPS, will only be shipping 2nd

Day Air and Next Day Air Packages. All other service types will be

delayed to the next working business day.9. Do you ship internationally or APO/FPO's?Yes,

we ship to all locations where UPS and USPS service is available. You

should expect to pay a UPS brokerage fee in addition to any taxes which

is imposed by customs for imported goods. Customs laws vary among

countries.Orders to APO/FPO or U.S. Territories will be shipped via USPS


package will be subject to import duties and taxes that are levied once

the package reaches your country. You, as the importer of


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