FREQUENTLY ASKED QUESTIONS
1. What are your hours of operation?
Monday – Friday: 9:00am to 6:00pm (BEIJIN)
2. Can I order by phone?
Yes, orders can be placed over the phone.
You can call us during regular business hours, at +86 731 83753386
If you are calling during non-business hours, please leave your contact
information when prompted. We will contact you on our next business day.
Phone orders and exchange requests may be recorded for training or
order verification purposes.
3. What forms of payments are available?
We accept all major credit cards: Visa, MasterCard, Discover, American
Express and PayPal.Please
Note: We do not accept gift cards at this time. These transactions will
be declined and a hold will be placed on your account for the specified
transaction amount. This hold will typically release on it's own within
5 to 7 business days depending on the issuing credit card company.
4. Is my credit card and personal information secure using your site?
We take your privacy and personal information seriously and use every
precaution necessary to ensure your shopping experience is safe!
Divatress uses the latest Secure Socket Layer (SSL) encryption to keep
your private information and credit card information as secure as
possible. Payment processing is done through Authorize.Net payment
gateway, who is one of the largest and safest payment gateways available
on the internet. From the beginning to the end of your transaction your
credit card account number is never stored in our systems. For more
link at the bottom of the Divatress homepage.
5. Do you charge sales tax?
We charge sales tax only for orders shipped within the State of Illinois.
As of Jan. 1 2016, the current sales tax rate is 10.25%.
6. How long does it take to ship an order?
Westrive to ship out your order as quickly as possible.
If you place your order by 3pm (CST), most orders will process and ship the same day. In some cases,
it may take 1 to 3 business days or longer to process your
order before being shipped. Some reasons that cause delays in order
shipping are: inaccurate or incomplete shipping or billing information,
your shipping address is a P.O. Box, additional documentation is
required to verify your order, or we are currently out of stock on your
item. If we are out of stock for an item ordered, we will notify you as
soon as possible, either by phone or e-mail. We can only ship to P.O.
boxes if you provide a physical street address. Orders received after
3pm Friday through Sunday will be processed on the following Monday.*Delivery
times are calculated in business days. Weekends are not counted in shipping times. **
USPS and UPS Surepost shipping times are not guaranteed. They are only
an estimated time of arrival. For a guaranteed delivery time, you must
choose UPS Ground service or higher.7. What are the shipping times for expedited shipping?Expedited
shipping options: (Next Day Air, 2nd Day Air, and 3 Day Select) Every
effort will be made to process your order so that it can be shipped with
our next scheduled package pick up.Example: If you place an
order before 3pm CST Monday and choose UPS Next Day Air, your order will
be shipped same day and you can expect your package on Tuesday (2nd Day
Air would arrive Wednesday, 3 Day Select would arrive Thursday). If you
place your order after 3pm CST Monday and choose UPS Next Day Air, your
order will ship on Tuesday and you can expect your package on Wednesday
(2nd Day Air would arrive Thursday, 3 Day Select would arrive Friday).
There is an exception on weekends as UPS does not deliver on the weekends.Example:
If you place your order by 3pm CST on Friday and choose UPS Next Day
Air, you can expect your package on the following Monday (2nd Day Air
would arrive Tuesday, 3 Day Select would arrive Wednesday).
7. What holidays are observed and will this affect shipping of my package?
Observedholidays that we are closed for business are Memorial Day, Independence
Day, Labor Day, Thanksgiving Day, Christmas Day & New Year's Day.
Orders placed on these days will be processed on the next working
business day. In Addition, order deliveries may be delayed on Christmas
Eve and New Year's Eve. Our main carrier, UPS, will only be shipping 2nd
Day Air and Next Day Air Packages. All other service types will be
delayed to the next working business day.9. Do you ship internationally or APO/FPO's?Yes,
we ship to all locations where UPS and USPS service is available. You
should expect to pay a UPS brokerage fee in addition to any taxes which
is imposed by customs for imported goods. Customs laws vary among
countries.Orders to APO/FPO or U.S. Territories will be shipped via USPS
Mail Service.IMPORTANT TAX INFORMATION FOR INTERNATIONAL ORDERS:Your
package will be subject to import duties and taxes that are levied once
the package reaches your country. You, as the importer of